Services Policy

1. Introduction:

At KREATICX, we pride ourselves on providing cutting-edge digital innovation services, including web and app development, brand kit design, AI solutions, and custom software development. This policy outlines the core principles, procedures, and guidelines that govern our service offerings, ensuring that each project is delivered with the highest standards of quality, integrity, and professionalism.

2. Scope of Services:

Our services include, but are not limited to:

• Website Development: Custom-built websites tailored to the unique needs of each client.

• SEO Solutions: SEO solutions to boost website visibility, drive organic traffic, and enhance search engine rankings through strategic optimization and content strategies.

• App Development: Innovative mobile and web applications designed for seamless user experiences.

• Brand Kit Design: Full-service branding, including logos, visual assets, and brand guidelines.

• AI Solutions: Tailored AI chatbots, virtual assistants, and other AI-driven tools to enhance business operations.

• Custom Software Development: Bespoke software solutions designed to solve specific business problems and increase operational efficiency.

For large-scale projects, we require a formal contract to outline project specifics, timelines, and financial commitments. For smaller projects or “Smart Project Design” services, the contract may not be necessary unless explicitly requested.

3. Project Initiation and Contracting:

For every project, we follow a streamlined process to ensure clarity and mutual understanding:

• Consultation: We begin with an in-depth consultation to understand the client’s objectives, preferences, and technical requirements.

• Proposal: Based on the consultation, we provide a detailed proposal outlining project deliverables, timelines, pricing, and payment terms.

• Contract: For larger or more complex projects, we will sign a detailed contract to ensure both parties are aligned on expectations. The contract will include:

• Scope of Work
• Timeline and milestones
• Payment terms
• Confidentiality and intellectual property rights
• Termination clauses
• Support and maintenance terms

For “Smart Project Design” services, a formal contract is not typically required unless the client prefers one.

4. Project Execution and Deliverables:

Once the project has been approved, KREATICX will proceed with the development, design, or implementation as outlined in the proposal or contract:

• Transparency: Throughout the process, clients will receive regular updates and milestones.

• Customization: All designs and developments are tailored to meet the specific needs of the client, ensuring uniqueness and relevance.

• Feedback Loop: We maintain an open line for client feedback to ensure the project aligns with their vision. Revisions and adjustments will be made as necessary.

In the case of custom software or AI solutions, we collaborate closely with the client to ensure the solution is tailored to their business needs and objectives.

5. Payment Terms:

We believe in clear and fair financial agreements, which will be outlined in the proposal or contract:

• For Small Projects: We typically request payment in full upfront or a 50% deposit before starting the project, with the balance due upon completion.

• For Large Projects: Payment schedules are divided into milestones, with the first payment due at the project start, followed by subsequent payments as project milestones are met.

Payment methods accepted include bank transfer, WeChat Or Alipay platforms.

6. Post-Project Support:

At KREATICX, we offer comprehensive support to our clients post-delivery, ensuring the longevity and performance of the delivered solution:

• Support Period: Post-project support is available for 30 days, which includes bug fixes, minor revisions, and general support.

• Ongoing Maintenance: For continued support, clients may opt for ongoing maintenance packages, which are charged separately.

• Upgrades and Updates: Custom software and AI solutions will be regularly updated to ensure compatibility with new technologies.

7. Confidentiality and Data Security:

KREATICX prioritizes the confidentiality and security of client data. We adhere to strict data protection protocols, and we ensure that any sensitive information shared during the course of the project is kept secure and used solely for the purpose of the project.

• Non-Disclosure Agreements (NDAs): If requested, we are open to signing an NDA to further protect any confidential information.

• Data Protection: We use industry-standard encryption and security practices to protect data during project execution.

8. Intellectual Property Rights:

• Ownership: Upon full payment, the client will have ownership of the final product, including websites, apps, designs, and software developed during the project.

• Licensing: For certain third-party tools or software components used in the project, licensing terms may apply.

KREATICX retains the right to showcase the work in portfolios and promotional materials, with the client’s permission.

9. Termination of Projects:

Either party may terminate a project under specific conditions:

• Client Termination: If the client wishes to terminate the project, the following will apply:

  • Payment for completed work up until the point of termination is required.

  • Any remaining deposits or advance payments will be refunded according to the terms of the contract.

• KREATICX Termination: If KREATICX needs to terminate the project due to non-payment, non-cooperation, or other breaches of the agreement, the client will be responsible for all payments due for the work completed up until termination.

10. Dispute Resolution:

KREATICX strives to maintain positive relationships with all clients. In the event of a dispute, we will make every effort to resolve the issue amicably. If a resolution cannot be reached through discussion, both parties agree to mediation before pursuing any legal action.

11. Client Responsibilities:

To ensure a smooth project flow, clients are responsible for the following:

• Providing timely feedback and approvals.

• Supplying any required content, assets, or information necessary for the project.

• Ensuring that all required software, tools, or licenses are in place for the project.

12. Conclusion:

At KREATICX, we are committed to delivering innovative and high-quality digital solutions that drive business success. By following the policies outlined above, we ensure that each project is executed efficiently, transparently, and in alignment with client expectations.

For more information or to begin a project with KREATICX, please contact us at +86 183 2907 6163